Shipping policy

Order Processing

All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, shipments may be delayed. We will notify you by email if there is a significant delay.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated Delivery Times:

• Standard Shipping: 5–12 business days

• Express Shipping: 2–5 business days

• International Shipping: 7–20 business days (varies by destination)

Delivery delays can occasionally occur due to customs, carrier issues, or weather conditions.

Shipping Locations

We currently ship to:

• Domestic (Australia)

• International USA, CANADA, UK

If your location is not available at checkout, please contact us.

Shipment Confirmation & Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s).
Tracking numbers become active within 24–48 hours.

Customs, Duties & Taxes (International Orders)

Your order may be subject to import duties, taxes, or customs fees, which are not included in the product price or shipping cost.
These charges are the buyer’s responsibility.

Lost, Damaged, or Stolen Packages

We are not responsible for packages lost or damaged during shipping.
If your package is lost or arrives damaged, please contact the shipping carrier to file a claim.
Keep all packaging materials and the damaged goods before filing.

Incorrect Shipping Address

Please ensure that your shipping address is correct.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Contact Us

If you have any questions regarding shipping, please contact us at:
📧 r.rufelo@gmail.com